Posts

Showing posts from January, 2015

Square Enix - A failure of customer service

Image
I've been a die hard Final Fantasy fan for a long time.  I started with FF2 and fell in love.  Moved on to FF3 and was amazed.  Then PS1 came out with FF7 and the earth stopped as many people have agreed.  I still play FF7 every now and again.  FF8, 9, 10 were all decent as well but I didnt really like FF Tactics. Once I finally got a decent computer to handle an MMORPG, I bought Final Fantasy 11 (FFXI) without question.  I did love the game at first but even then I knew it had some drawbacks.   But I still enjoyed the story line and got into the game so much I went to the FFXI Festival of 2007 held in Anaheim, CA.   I actually met quite a few people in person of whom I knew well in the game, one of which is still a good friend to this day. Over time I noticed quite a few problems with the way Square Enix handled it's public relations and customer service issues.   I listened closely for comments of praise hoping that the constant barrage of negative comments were just the